FAQ's

1. What are your hours?
Nicole's customer service hours are store hours: Monday - Saturday 10am-6pm and Sunday Noon-4pm
NOTE: Monday's and Wednesdays are her day off and she will NOT be in the store on those days.
NOTE: The store is NOT open on all Federal holidays. If the post office is closed, we are closed!
☺Packing and shipping: We pack and ship orders 7 days a week! (except federal holidays)
Group hours: Nicole is always checking in on the group from the time she wakes up until the time she goes to bed. There are also admins scheduled in 4 hour increments, 7 days a week, 365 days a year.
Group customer service hours: Admins have access to customer orders and can assist you Monday-Saturday 8am-8pm EST

2. Can I change my address or order after I order?
99% of the time (unless there is a sale) there is a short window between your ordering being placed and your order being packed and shipped. If your order had already been packed and/or the label printed, we cannot change your address or your order. If your order has not been packed and/or the label printed, we CAN change or add to it! If you need to place an add-on order, simply place another internet order but choose PICK UP for shipping and write in the comments to ship with your other order.

3. Can I pick up my order? Do you have an actual store?
We do allow pick ups!
Our storefront is located at
5761 Chevrolet Blvd
Parma, Ohio 44130
Hours are Monday- Saturday 10am-6pm and Sunday Noon-4pm.

4. What is the best way to contact someone?
Messaging Nicole is the fastest way to get answers about any questions you may have regarding the website, a product, or your order. Admins in our sales group can also help you! Or you can call the store (440) 345-5761.


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